IT Outsourcing


Andaya: In our case, it's easier for us because we are small. We just thought of the things that we know how to do, and everything else, we outsourced. IT is not something that we are very strong at. It's not something that we want to go into. I guess in a smaller company like us, we don't have to spend on capital outlay only to find out that we cannot handle racks upon racks of servers. There are a lot of companies similar to us, and they choose to keep their servers inside, and they end up becoming an IT firm instead of something which they are good at. If you talk to online retailers here, they know more about maintaining servers than actually selling or making something. We don't want to get caught up with that. I don't even know what my server looks like, because all we keep there are customer service data. But the thing is, when I call my outsourcing provider, it's like I have an IT department of my own. When I call them and there's a problem, they say they will take care of it, and I receive an e-mail with a trouble ticket right away. It's like having a whole IT department when you actually don't.

Dela Cruz: In our case, ROI for us is basically to ensure that the IT operations and the systems--the AS/400 box and the applications on top of it--are running 24/7. The management is very much aware that developing internal resources will be very expensive, if not risky. At the moment, we do not see a revenue ROI, but basically outsourcing ensures we have 24/7 operations.

Ferrer: The cloud is something we are looking at. In fact, we've checked the major vendors who can actually deliver e-mail on the cloud. But, quite surprisingly, there is no vendor right now who can do that with the regular functionalities like calendaring, contact management, and the like. We've actually

talked to two of the biggest telcos here, and they can't offer the cloud if your BlackBerry is running on either one of their networks, because they cannot support the other one. The problem with Google