Trinidad: If the outsourcing provider is doing the right thing, and doing his job right, then it gives you peace of mind that something won't go wrong, or would lead to any disaster. But if your provider is not a good one, then maybe it's time to look for another vendor. That's the benefit of outsourcing that I can see, especially when I don't have the manpower skill to deliver the kind of service that is needed. It makes the IT Manager's job easier.

Andaya: I'm happy with the idea of outsourcing. Sometimes, the provider doesn't give what he is supposed to provide, but the idea of outsourcing is something that I like. When it's good, it's really good. And when it's bad, it's still better than if I did things myself.