The HA currently manages a head office, 41 public hospitals and institutions, 47 specialist outpatient clinics and 74 general outpatient clinics. It employs 59,000 full-time equivalent staff and for 2011 to 2012 the HA's recurrent expenditure budget, net of income, was HK$36 billion.

According to Phil Lansley, chief manager (Non-Clinical Systems) who project-managed the implementation at the Hospital Authority, the team went on a global search for possible systems and examples of projects to learn from.