The massive organizational change effort should not be underestimated. Change agents assigned to the project communicated through a dedicated web site and scheduled newsletters to over 59,000 staff. Training efforts resulted in over 10,000 procurement front-line users including nurses and purchasing officers being able to successfully use the new application, 600 human resource personnel trained to support the wider HA community, and 500 finance staff across the clusters trained in the new chart of accounts and finance functions.

Most importantly, the implementation has broken down organizational boundaries and has helped promote a cross-functional, multi-disciplinary team spirit that is filtering across the HA, observed Lansley.