He noted that at times getting consensus and moving collectively towards the goals was a difficult process. Given that the Project Steering Committee, chaired by the HA's Chief Executive coordinated with leadership teams across HA's seven hospital clusters, there were multiple views and opinions to consider.

Wong, who was heavily involved in collaborating across clusters added: "Imagine the numerous town hall meetings and workshops with up to 100 users, all with strong opinions--through continuous liaison and collaboration, compromised agreements were eventually reached".