In addition, good BI-related CRM strategy entails knowing that organizations are always looking to reduce their BI development costs while increasing their resource pool. It sounds like a natural Catch 22, but are an ideal source of development and technology resources, and an open-source interface can eliminate any developer learning curve.

Lastly, if individual initiatives and insight are rewarded with immediate results the harnessing of the power of community begins and interactivity then encourages the community to create different perspectives from common data.

The RIA BI Results for Your CRM Strategy

With the proposed initiative IT is able to transform flat, static applications into interactive web reports, dashboard portals and template-driven ad hoc reports. The interactivity with end users in near-real-time allows visibility into their requests and the progress of both IT and end users by each other.

Establishing an appropriate BI initiative that allows you to deliver your customers value to the information the information they receive from their BI/CRM solution by eliminating their internal IT vs. end user struggles allows your customers to: