Office Live Small Business is closed, but customers still grapple with migration

04.05.2012
The deadline to migrate email domains and websites hosted on the Microsoft Office Live Small Business (OLSB) online service suite passed on Monday, but customers continue to post a steady stream of complaints and problem reports, indicating that the number of businesses that haven't made the transition is considerable.

Frustrated small business owners are struggling with a variety of technical issues, including lengthy delays in the process of verifying ownership of the Internet domains they're transferring from OLSB to Office 365 and other third-party hosts, according to posts made on the official , the official , , social media sites and blogs.

Microsoft started dismantling OLSB and turning off customer websites after midnight U.S. Pacific Time on Tuesday, though the company pledged to maintain Windows Live Hotmail custom email addresses hosted by the service for six months.

Microsoft is also providing an that OLSB customers can fill out to recover lost website data.

Microsoft on Friday declined to comment when asked how many OLSB customers missed the deadline to migrate.

Microsoft first announced its intention to close OLSB about 18 months ago and launched the suite's replacement, Office 365, in June of last year. Customers also have the option to migrate to non-Microsoft email and website hosting providers such as GoDaddy.