HP looks to expand call centers in Asia Pacific region

19.10.2006

'The SMB landscape is changing,' Koch said, noting that SMBs now make up majority of IT users in almost all Asia Pacific countries.

HP's SMB strategy is anchored on what Koch refers to as 'micro vertical' industries that includes user segments such as health care and services companies. By his definition, SMBs those with 100 to 500 employees and have put up their own IT departments.