In July, the problems transferred to the bank's to get online access to their accounts or make debit card payments.

The problem got so bad that , saying the glitches had been a result of the bank focusing on new products and letting core systems decline.

In newspaper report, he said: "RBS has seen a big mushrooming in spending on technology. With hindsight maybe a bit more of that increase in spend should have been in the core, taken-for-granted systems that work every day."

By August, RBS posted its half-year results. It said the glitches customers had .

With so many IT failures within the UK banking industry, some financial institutions began to take steps to make sure they didn't suffer the same problems. upgrade forward in light of so many high-profile failures. Other organisations inside and out of the banking world appear to have followed suit.