What's behind the broken banks?

28.08.2012

By the end of April, problems were still continuing, with customers unable to make debit card payments or withdraw cash from ATMs. First Data was squarely blamed for the disruption.

In May, , although it was not clear whether an outsourcer was involved this time. The banks debit cards started to malfunction, denying cash payments from non-HSBC ATMs. This problem also started to affect POS transactions too.

Around the same time, were denied access to their own accounts over the internet. Only a segment of customers were affected and the banks said they had the situation under control after only a few hours.

By the summer, it was RBS's turn to suffer the IT gremlins. In June, a botched batch processing software upgrade by staff in its Edinburgh centre denied customers access to funds in their accounts.