IT management solutions provider Quest has a similar idea about providing an "end-to-end" solutions for managing database and server migrations, and identiy and access management.

"It's components rather than application performance for monitoring," says managing director Ian Hodge. "The idea is to help give IT departments and business owners an idea of application perofrmance whether it was from databases, VDI or applications from a single pane."

Quest sees opportunity for "niche" resellers and MSPs to bring end-to-end IT management solutions to their customers. The organisation works with 50 or so regular resellers in New Zealand, and ANZ managing director Ian Hodge says there is room for "niche players" to automate monitoring tasks of customer infrastructure."A lot of what we do is about automation," Hodge says. "While you do need skills for the product, even smaller customers sometimes see lower costs from IT partners in helping them automate."

"From a technology perspective there is definitely room for resellers to expand on their current services," he says. "A five- or ten-man shop doing hosting can add live compression monitroing."

Quest sees its products, currently adopted by large IT providers and others, as helping resellers, especially MSPs, find where their margin is and how to meet their SLAs.