Jack sits on the board of directors and reports directly to the CEO.

"I have delighted in the support from the board members. They have taken the time to learn why technology is important to this business and they have been supportive of my doing big challenging things," he says.

"I rarely have to explain technology to this business, the challenge is that they are incredibly demanding and you can't suck through your teeth and say it's 'demanding', that doesn't cut it."

Jack splits the IT operation into three distinct teams; IS, Development and Governance. IS operates the systems, datacentre, development, business analysis, quality assurance and testing. Governance is responsible for portfolio management and looking at what the organisation will do and how with technology. The governance team also deals with the TOC clients.

"Mobile for us is really exciting. Every CIO says it's important, we demonstrate that it's important as so many people use it all the time," he says of the two million mobile users Jack already has and he expects Windows 8 to increase the uptake.