# 8: IT support staffs converge, part 2: Businesses are eager to capture the value in blending voice and data support to accelerate technology deployment and problem diagnosis and resolution. But they continue to proceed cautiously, perhaps too much so in the eyes of some users. Organizations are finding that incident postmortems can provide a helpful stepping stone for driving convergence."

# 12: "True" UC apps proliferate: Expectations for continue to increase, especially as BYOD enables true UC applications on , tablets and other devices. But barriers remain, as conflicting technologies and approaches limit usability and slow adoption.

How do these hits, near hits, and misses align with how your year is unfolding and what 2013 might offer? Pick out the top three that are the most relevant for your business operation. Next, challenge your communication provider or communications consulting team to recommend three near term things you should consider in order to take advantage of these movements within the communication industry.

As in previous years, we greatly appreciate the feedback and engaging conversations from our clients, industry analysts and global IT leaders.

Would love to hear your thoughts and feedback on this recent assessment update.