In addition to formal training, Technisource recommends providing a "quick reference guide" that outlines the differences between Office 2003/2007 and Office 2010. Such guides or can be compiled internally.

One Technisource client cited in the report developed short guides showing users the basic differences between Office versions, and posted the guides on the company's help desk support Web site.

IT programmed the message users receive when they call the help desk to direct them to where the reference guides are located online. Also links to the reference guide are emailed to users when they call the help desk, and if required, the company's IT support professionals walk users through a sample of the guide.

One way to alleviate Office 2010 support calls is to prevent situations from happening at all. Technisource notes that there are a variety of customization possibilities with Office 2010 that will help provide users with a standardized and easy-to-navigate environment.