Supporting Office 2010: Tips for Preventing Help Desk Calls

17.06.2011
At a time when cloud computing services for productivity tools are gaining steam, you would think that desktop software like Office 2010 would be on a downslide.

But Office 2010 is thank you very much, despite the onset of the cloud. Microsoft reported this week in a commemorating Office 2010's one-year anniversary that corporate customers have adopted Office 2010 software five times faster in its first year than Office 2007 did in its first year.

Office 2010 is also the fastest-selling consumer version of Office ever, says Microsoft. The software giant reports that nearly 50 million customers are using the Web-based version of Office (Office Web Apps) as well. Office Web Apps were created in part to fend off the threat of Google Apps, which has been struggling with enterprise adoption.

But however many Office 2010 upgrades Microsoft racks up, the new Office can be a disruption in the workplace, especially if your user base is moving from Office 2003 -- i.e. before the Ribbon interface.

After an Office 2010 migration is complete, support issues will invariably pop up. In a recent report entitled "Lessons Learned: Microsoft Office - Ensuring a Successful Migration" IT services and staffing company Technisource offers four Office 2010 support tips for staying ahead of user gripes, reducing service desk calls and making the most of your Office 2010 investment.