The service that we provide is an update service, and it's basically what we call SpikeNet. It's a patch management update service that provides the ongoing lifecycle management for that stack, and the updates are targeted for a configuration that's running at the endpoint. The service includes regular alerts and notifications. And then there's a high-stakes vulnerability or security alerts. We deploy a patch that's been tested and validated against that configuration in 24 hours or less.

So that's basically what SpikeNet is, that's the update service. And then the other part of the offering is technical support, which is one phone call for support for the entire stack. We have partnerships with companies like MySQL and JBoss. We sell third-level support from those companies and we also have many experts here internally at the company who are knowledgeable about different components in the stack.

InfoWorld: So you only sell services, you don't sell any software at all?

Polese: Correct. And the services, in the form of SaaS [software as a service], it's not the traditional professional services organization. This really is software in the form of updates. We don't sell traditional enterprise licensed software products, but we do sell software in the form of ongoing updates and patch management. So it's similar to a Norton-style model. The service is really the bits delivered that are tested, certified, validated to work with that configuration at the endpoint at the customer site.

InfoWorld: Is SpikeSource involved in intellectual property protection services?