InfoWorld: And as far as the technical support side of it, how does that work? You say your main service product is SaaS, how does the technical support work?

Polese: We have coverage for 24 hours a day and 365 [days a year], traditional enterprise-class support. We have teams here in the United States as well as Europe and in India who are experts in various components in the stacks and in technologies like Java or PHP. So we have a set of very well-qualified experts here on open source who are ready and standing by for customer's calls as they come in.

InfoWorld: So that is traditional phone-based type of support?

Polese: Yes.

InfoWorld: And so you have partnerships with, for example JBoss, and if you need to get escalated to developer-level support, you'll pass this along from the one phone number?