6. Plan for Wiki Success

Assuming users like the wiki, it's important that the wiki has features that make it highly searchable and easy to discover information as more and more information gets added over the years.

One feature that most wikis have (or should have) is tagging. For instance, you might tag a document as "marketing" or "operations." However, general tags such as those can lead to problems over time as the wiki (and its pages) grow in size. As the report notes, "disciplined wiki page tagging makes pages easier to find." Create a set of tags with your group when you begin rolling your wiki out. Some of the tags will be generated organically by users, but give them guidelines.

Make sure your wiki has a strong search capability. One of the ways to ensure a strong search bar is a strong tagging system (which the search feature works in tandem with to return relevant results).

7. Consider Extra Features