5. Manage (and Follow) Change

Key to properly managing corporate wikis are good notification tools that allow users to keep up with changes or modifications made to wiki documents of interest to them.

For instance, if you worked at an ad agency and were concerned about a particular pitch document that you were a key author for, you might want to know momentarily after a change occurs to the wiki so you can go check it.

As the Forrester report lays out, there are two main technologies to enable this notifcation: e-mail and really simple syndication (RSS). Yehuda notes that it's nice when a wiki can decipher between minor tweaks versus big changes to avoid an excessive amount of e-mails.

For the more Web 2.0 inclined, however, RSS feeds provide the best way to monitor updates. Your wiki should be able to tell people in the feed what pages were changed recently, and give some sort of idea how big they were in scale (and who made them).