Seventy per cent of respondents said communication tools could "significantly increase their productivity". Yet less than a third of the respondents said they have access to these technologies that can help them with their jobs.

"Respondents specifically expressed frustration with virtual meeting tools that were considered inadequate, highlighting the need for more intuitive collaboration tools that enable workers to share knowledge more efficiently," the report read.

Among the communication tools, most respondents (74 per cent) said they use smartphones and luckily for these workers, their organisations support the smartphone platforms. However, their access to smartphones is putting pressure on them to perform better at their jobs as the devices allow them to access people and information on-the-go.

The good news is organisations are willing to meet workforce demand somehow. Medium- and large organisations alike said they are beefing up their communications and network infrastructure to make some of the communication tools available to their workers.

"It is clear that innovations in consumer communications are impacting exchanges in the workplace. Today, both workers and IT organisations clearly recognise the need for improved communications and collaboration, but both are grappling with obstacles," said Arnaud Kraaijvanger, vice president marketing, Alcatel-Lucent Enterprise.