Research notes important role of tech tools in workplace

03.06.2011
A recent research report involving knowledge workers has noted their dependence on communication technology tools since these are deemed important in their jobs.

The research conclusions were drawn from two studies commissioned by Alcatel-Lucent involving nearly 2,000 knowledge workers and 750 IT executives from 51 countries worldwide.

Among the communication technology tools the workers said they need badly in their jobs are those used for unified communications and video collaboration, and smartphones.

Technologies which workers also identified as being important in their jobs include video conferencing, instant messaging and internal social networking.

The research report said some workers expressed "frustration" when they cannot do their work well because some of the communication tools and technologies are not accessible to them.