- On May 23, for 1 hour and 57 minutes users in the Glendale Medical Office could not dispense medication because the billing application was down.

- On June 7, for 6 hours and 34 minutes, labs were unable to collect data, run tests and provide test results.

- On Sept. 15, for 48 minutes, users in multiple locations were unable to check patients in for their appointments. "As a result," the report said, "this causes delays at the front desk for the members to be checked in and seen by their providers. In addition, the departments are not made aware that the member has arrived for their appointment, which can cause delays in the workflow of the department."

- On Sept. 28, for 2 hours and 35 minutes, users in one facility were unable to release lab orders through HealthConnect. "This issue is a hindrance to the diagnosis," said the report.

- On Oct. 10, for 3 hours and 24 minutes, doctors and nurses in several facilities were unable to retrieve critical medical information to treat patients.