Problems for Kaiser e-health records management system

13.11.2006
An electronic health records management system being rolled out by Kaiser Foundation Health Plan/Hospitals has been nothing short of an IT project gone awry, according to sources at the company and an internal report detailing problems with the HealthConnect system.

Questions about the project arose last week at about the same time Cliff Dodd, the company's CIO, resigned. Dodd stepped down last Monday after another Kaiser employee, Justen Deal, sent a memo to every company worker warning of technological and financial repercussions related to the rollout of the nearly US$4 billion system from Epic Systems Corp.

Deal said he also sent letters to Kaiser management expressing his concerns. But in internal memos, officials said they investigated those concerns and denied that the implementation of the HealthConnect system has been a failure.

"In the implementation of a new, large and complex system such as KP HealthConnect, various technical problems are likely to arise, but none that you mention are unknown to KP-IT nor were as insurmountable as you imply," Mark Zemelman, one of Kaiser's attorneys, said in a letter to Deal.

Kaiser declined to offer specifics about Dodd's resignation and whether questions about the project played a role in his departure. Deal, a publication project supervisor in the Health Education and Training Department at Kaiser Permanente's Los Angeles facility, was placed on paid administrative leave after sending the memo. Deal is not an IT employee, according to Kaiser.

A 722-page internal report obtained by Computerworld details hundreds of technical problems with the system -- some affecting patient care -- that appear to bear out the concerns of Deal and others in the organization that the system is a failure. The report also contains suggestions on how to fix the problems.