For back-office processing, there is a need for additional qualifications among candidates and these are fluency in speaking foreign languages and the acquisition of licenses by engineering and architecture graduates.

In order to meet the increasing demand of cyberservices jobs in the country, Mapa offered three recommendations: career advocacy, change of curriculum, and increased use of English in Philippine society.

Under career advocacy, Mapa said there is a need to inform people about the prospects of the industry, creating an impression that cyberservices is more than just call center work.

Mapa also suggested that Filipinos should be encouraged to speak more English. CICT recommends English to be taught during all four years in college and that one-third of all English lessons should be conversational English. 'We should not be shy in using our proficiency in speaking English,' he said.