The CICT report revealed several concerns affecting segments in the cyberservices industry, mostly issues related to content, faculty, facility, regulatory problems and others such as brain drain, poaching, and the need for additional qualifications of workers.

For software development, there is a lack of content that covers the entire life cycle of work. For example, it is focused on coding instead of on software engineering, thus necessitating internal training costs of 6 to 12 weeks.

Teachers in schools are reportedly not updated on the latest development theories and techniques or may lack industry exposure and soft skills. Poaching from abroad, especially for experienced and skilled-level professionals, was also noted as a problem.

However, there is good news for medical transcription (MT). The CICT reported no major issues in terms of faculty and facility among schools although there were a few issues raised related to content and regulatory concerns. The industry needs to set standards, while the registration of MT schools with TESDA, especially those in the provinces, is being encouraged.