Closing the gap

Pilipinas Teleserv was founded by David along with business partners Jun Yupitun and Jeffrey Villanueva around the same time the call center industry was beginning its boom. The three studied together at De La Salle University.

But instead of competing during that time with other call centers in getting clients from the US, the trio pursued Yupitun's original idea of running a call center-based service for the National Statistics Office, realizing the then-tedious task of lining up for hours, even days, just to get a birth or a marriage certificate from the agency.

David, who later on pursued his master's degree at the Asian Institute of Management (AIM), crafted a business plan out of what was then a novel idea. "I had professors at AIM who wanted to buy into the company but we decided to do it on our own," he recalled.