Mobility: Balancing access against management

21.03.2012

Internally, the company is also enabling a bring-your-own-device (BYOD) policy. "The next generation of workers have grown up with mobile consumer devices and will expect seamless computing on any device anywhere," said Blumberg. "At CLP we are keen to continue to capture all the benefits that mobility brings to our work force and our customers to improve efficiency and enhance the customer experience."

The banking sector is often the major spender in technology, but is often also the most conservative in technology adoption. At Standard Chartered, a global initiative is underway to enable mobility for both its customers and internal staff in a more controlled environment.

The bank uses iOS as the standardized platform for its mobile apps development and is standardizing its device support for internal staff to iOS devices. "The Apple-based platform is the right fit for us," said Todd Schofield, global head, enterprise mobility at Standard Chartered. "We can build functionalities into our own custom apps that allow people to do things on the go."

The bank has launched a pool of mobile apps, available for both existing and potential customers to download on the Apple's App Store. Breeze Hong Kong allows local customers to manage bank accounts with their iPhones or iPads. It's available also in three other countries--China, Malaysia and Singapore--each with its dedicated version that fits local currency and regulatory requirements. The bank also offers mortgage and property valuation services through Breeze Home.