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Making Sense of Offshore Outsourcing 2.0

13.01.2009
The phrase 2.0 has been bandied about since 2004 and it has become the de facto appendage to make a service offering slick, cool, hyped and worthy of attention of media and venture capitalists. But what does 2.0 mean? What is this new wave or generation or model of all about?

First a quick recap of what various players mean when they use the phrase:

-- Outsourcing Institute's Frank Casale uses 2.0 to indicate a new way to buy, sell and which involves greater collaboration, collective wisdom, better communication among virtual teams and greater access to information.

-- talks about 2.0 being about strategic impact, mature relationships, multi-sourcing, risk-reward sharing and a joint approach instead of a typical client/vendor relationship.

-- A self proclaimed "global leader in Outsourcing 2.0" mentions its agile programming skills coupled with risk sharing and outcome based contracts as the key elements.

Other terms used to describe 2.0 include: