"Many companies are replacing old phones with fancy, screen-based IP phones and IP/PABXs with related hardware. However, most users continue to use the new phones like their old phones, with a few new capabilities, such as viewing missed calls or for directory dialling.

"We are not saying that you don't need an IP phone on your desk, but with limited budgets, companies should immediately reset their priorities from having high-end IP screen phones to having a low-end IP phone and unified communication applications that improve productivity."