The analyst said companies will gravitate towards purchasing IP screen phones when a better solution may be a screenless phone tied to a computer through an application.

Gartner said IP screen phones can offer productive applications for users, but these features come at a much greater cost than using a PC.

Gartner managing vice president Bob Hafner said with the money saved buying cheaper IP phones, companies should focus their spend on unified communications applications.

Such applications allow integration with instant and unified messaging services, conferencing and mobility tools. This is much more productive than having a screen on an IP phone at the same cost, Hafner said

"Ironically in most businesses the IP screen phone is placed on the desk beside a PC that has a much bigger and higher-resolution screen," Hafner said.