To close the loop, the citizen who submitted the issue will get a confirmation email saying her complaint was received and can later check on the progress of the problem.

The city spent about $45,000 developing the app and has gotten nearly 500 iPhone downloads and 139 Android downloads through the end of February 2012. In this time, 478 tickets were submitted and 429 of them have been resolved.

Hart has been working to market the app to encourage more users to download it. The city is also looking to allow citizens to report more types of issues, such as missing street signs or excessive noise.

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in CIO's Government Drilldown.