[Bad music. Nine minutes later.] Thank you for your patience, sir. I see you cancelled your account.

What?! No! I just requested a number transfer.

Thank you for that information sir. But you understand that there will be an early termination fee. It will be on your next bill.

No, no, no! I didn't cancel my account!

According to our records, it says that you cancelled on the first, Mrs. Smith.