AM: Since our business is expanding, I'm taking up more responsibilities and projects. I'm training my team to handle projects independently.

They should always try to tackle problems themselves, before seeking help from me and I'll step in only when those solutions don't work. I will not put up with my team presenting me a problem. I'd only offer help and support when they have demonstrated an effort to handle the problem before approaching me. That has been my policy for years and my entire team understands it well.

At the same time, I encourage my team to be upfront in sharing their concerns and problems. Only then we can work out a solution as a team. Throughout all these years, I'm quite proud to say that my team always approached me for any problems.

I always tell my team, no one is perfect; I won't know all the new technologies. But we complement with each other on different parts of the project, that's why we are a team. Teamwork is particularly important in IT because no one is able to complete an enterprise scale project individually.

CWHK: What does it take to be a successful CIO in Hong Kong?