The move is a major milestone for EMSD and bringing all divisions under one roof has enhanced internal communications and efficiencies, noted Michael Leung Tsun Ho, assistant director/business development, Electrical and Mechanical Services Trading Fund of EMSD.

Platform building

Just prior to this move EMSD had also awarded a contract to consulting firm and systems integrator Accenture late in 2004 to develop a new integrated corporate computer system (CCS) to provide customers and internal users with integrated information and better service delivery.

The CCS closely ties together all major engineering services and corporate activities together under a central database. The new system was completed this summer and will leverage shared access of cross-functional data to handle customer service requests services more promptly, and more frequently update customers on services-related data.

EMSD's team of about 5,000 engineers and technicians had previously been reliant on the company's core legacy systems and divisional databases for 12 years which were in need of revamping to help streamline and integrate processes.