Solution: Core ERP platform from SAP plus additional CRM, computer telephony and IVRS systems

Benefit: More streamlined and integrated processes, better access to information, plus improved service delivery to users internally and external customers

The Electrical and Mechanical Services Department (EMSD) of the HKSAR is responsible for delivering electrical, mechanical, electronic engineering and building services for government departments and public institutions in Hong Kong. This task places an ever-increasing burden on the department that also manages the regulatory framework governing public safety guidelines for the use of gas, electrical appliances and mechanical equipment such as lifts and escalators.

The commitment to service quality and safety has led to the need to consolidate and modernize facilities and resources to cope with future challenges and to improve existing service levels.

A key part of the consolidation was the physical shift of three key sites and facilities to a single brand new headquarters in Kowloon Bay at the beginning of 2005. The building was previously the Hong Kong Air Cargo Terminal 2 (HACTL2) building which was vacated after the move to Chek Lap Kok.