CIO transformation to COO and beyond?

11.10.2011

IT staff can look at applications and how these interact around processes and therefore produce value. From there you can think about incentivizing them around process performance in terms of time, cost and revenue generation.

This gives IT a lever to make a direct impact on the business. Right now it's usually the folks that oversee the business process that have this control lever but they may not understand the systems or processes in the context of the entire company.