And if you look at the Norris example, again he is not a pure technologist, he's very much a commercially-minded person with a technology background. This is what I advocate and talk a lot about in many forums. Moving the CIO role to be more like the COO, not so much moving towards becoming a CEO but becoming a "chief transformation officer" to support and work with the CEO.

TS: If one accepts the CIO undertaking the role of a COO, then you need to view IT in a completely different manner. You still have a center of excellence that looks after the traditional functions like IT Operations but in all likelihood you have someone else manage that for you. Instead you move your team up the value chain and create teams to look after specific end-to-end operations like supply chain, or core transaction banking or customer service operations etc.