Tony Kesby, general manager of business solutions and services at MBF, accepted the award.

In May 2003 The Victorian State Revenue Office brought IT back in-house and in March 2004 set a goal of becoming 80 percent ITIL-compliant by June 2005. Full compliance was met late August, 2005.

Paul Broderick, commissioner of the Victorian State Revenue Office, accepted the award and said the driver for the ITIL project, after bringing the IT shop back in-house on the heels of an outsourcing project, was to become the best small IT shop in government.

"We are just a small, humble, public sector organization of about 500 people, but we do have a vision, and our vision is to be one of Victoria's best performing organizations," Broderick said.

"We see ICT as being a core part of our business and not peripheral to what we do. To become the best small IT shop in government, we embarked on a process of ITIL and ISO certification and a numbers of things to try and achieve that goal.