"The whole call center space will be big for us," he said. "We have four databases which describe people in the organization and their telephone number. We want to get this down to one and use it for central provisioning."

Even with a previous videoconference implementation under its belt, the AFP will IP-enable it allowing end users to initiate videoconferences without needing to consult the helpdesk.

"For some reason the videoconference interfaces are hard," Barrett said. "We see some enormous capabilities with Avaya as you just dial a telephone number and if the person is video-enabled you [initiate] a videoconference."