Australian cops build on VOIP, eye video

25.05.2006

Since not all AFP staff have PCs, Barrett - who has also worked for tech giants Cisco and IBM - also talked up the benefit of corporate directory access from the handset, because "everyone has a phone" and "we give the same phone to everyone".

"When someone rings in, our corporate directory has a section name and will correlate to people registered - this is all dynamic," he said. "Our people are on call and if someone is phoned at 2am they now have a fully functional phone at home and can have a decent conversation, because it is difficult to use mobile phone while on the computer.

"It has changed the way we work and increased people's satisfaction."

Having developed a "fair amount" of its own applications on top of the new infrastructure, Barrett said the best one is a phone locator, which uses information from a phone to locate a person on the network.

The AFP has completed 10 sites in six months which Barrett described as "pretty aggressive", and will deploy the infrastructure to another 10 to 12 before the end on the year.