A ride to excellence

21.07.2012

TS: Recently we have launched several mobile apps for our passengers including MTR Journey Planner, MTR Next Train and MTR Tourist.

Internally, we have launched the mobile version of our Enterprise Information Portal, which provides information like staff directory and corporate publications to our internal users. We will also launch another mobile app called Material Testing System, for our employees to file reports related to testing and approval of construction materials. All these mobile apps aim to improve passengers' experiences and improve internal efficiency.

We are also looking at cloud computing and have implemented a hybrid cloud service for MTR Corp Property Management business unit since 2009. The application leverages the Google Apps and MTR Corp in-house developed functions to build a single integrated portal service for communications with residents of our managed estates, particularly on the notification of management fee payment and building maintenance schedule. Regarding private cloud, we are exploring the feasibility to build a cloud IT infrastructure for testing and development environment to reduce the cost of hardware and software.

Early this year, we've launched the BYOD program, allowing staff with iOS or Android devices to access corporate emails. Currently there are no restrictions on application-access with device registered under BYOD program, but users cannot use "jailbreak" devices. There are about 1,600 people at the MTR Corp who are using devices registered under BYOD program, and we are starting to install mobile-device management software at each client-device to better manage them.

CWHK: Your predecessor, Daniel Lai, is known for his IT leadership and passion in talent cultivation. How does that legacy help or challenge your role as the new IT leader at the MTR Corp?