TS: My major goal is to turn this department into a business partner and enabler to optimize MTR Corp's business.

We've introduced a new role: the Business Relationship Manager (BRM). Seven BRMs are assigned to engage with different business units, aiming to proactively advise them on applying technologies in their operations.

One initiative from the BRMs is a tech-innovation section organized for senior executives from different business units in April. The section introduced the latest technologies and provided demonstrations of how they can be used to enhance customers' experiences or operational efficiencies. We hope to inspire and educate business executives with innovative use of technology to help their roles.

Apart from users' suggestions, the IT department has also set up an innovation team to explore the opportunities of adopting the latest technologies within MTR Corp.

CWHK: What emerging technologies are you exploring, and what are the latest initiatives at the MTRcorp?