Users will circumvent IT procedures whenever and wherever possible. As they say in Boston, most employees are "wicked smaht" about technology these days and can (and will) go around IT's policies and procedures for everything from e-mail to security to buying software. CIOs are well aware of this trend.

Big software projects fail because of poor change-management plans. The familiar refrain goes something like this: "Let's just roll this software out to the masses bugs and all, let those people we picked to be the trainers handle that part (even though they're not getting paid to do it), and the employees will have to use the new software because we told them to. Sound good? Great!" How's that been working for ya?

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covers Enterprise Software, Data Management and Personal Productivity Apps for CIO.com. Follow him on Twitter . Follow everything from CIO.com on Twitter . E-mail Thomas at twailgum@cio.com.