Someone has to securely connect the hotshot's mobile device to the company LAN so he or she can earn those plush commissions, but the suits may not see it that way. The cartoon-bird app works fine, so why doesn't the company-specific app? We already paid the developers so why do we need a new version?

Users tend to see the interface as be-all and end-all, ignoring the tech-efforts that created it and keep it updated. And management tends to pay most heed to those who improve their bottom line.