While several industry critics and the FCC have recently laid myriad wireless concerns on the table, generating a spate of bad publicity, the CTIA noted that actual customer complaints to carriers this year have declined in nearly every category, in actual numbers and in complaints per million customers.

The only area where complaints have risen is among consumers concerned about wireless telephone solicitations from a variety of companies, including those looking to sell car warranty extensions. Some of the carriers have aggressively fought those calls, many of which are made illegally by advertisers using auto-calling devices, Guttman-McCabe said.

He also noted that most carriers have implemented over the past 18 months new plans that allow customers to drop a plan or change a phone without penalty during a 30-day trial period. "I would put our industry up against any other in terms of the customer experience," Guttman-McCabe said.

The the results of a survey conducted by the Organization for Economic Cooperation and Development that found that the price of wireless services in the U.S. is among the highest in the world. However, Guttman-McCabe countered today that the OECD's estimated average U.S. user cost of $53 a month is "beyond me." Some U.S. carriers offer plans that provide voice and texting for what he called the average global user for less than $14 a month.

He also questioned those who say the U.S. wireless industry isn't innovative, noting that most of the top selling wireless handsets around the world were first introduced in the U.S.