What users hate most about Web sites

14.06.2006

Another problem is site blindness. "We are now seeing right-column blindness, where users do not see information and links down the right hand side of the screen. This occurs because the right hand column has become known for advertising," Cunnington said.

And the cost of making users happy? It is small if addressed early in the Web development lifecycle, she said. "If it costs $1 to make a change on paper, then it costs $10 in code and $100 when the site is up."