This is one of the weaker areas of IT, according to Seltmann. After asking what she did wrong and how she could fix it the next time so she wouldn't have to call in, the help desk suggested that should another problem arise, she should just call back again.

The ideal relationship with IT, according to Lanham, is when you have a designated IT person following through on a project with you. "Basically, just having someone who would own it," she said. Part of the frustration with IT occurs when you reach out to someone, they say it has been transferred to someone else and you end up chasing different people, she pointed out.

"The ideal IT guy or girl is one who can take a complicated idea and explain it in terms that the average individual can understand," said Babcock. Average people don't know certain technical terms, they don't know what they are doing wrong and they don't know how to fix it, he pointed out.