But the company does run its own CRM system in the Cloud; if you have used VMware's knowledgebase software, you are already familiar with the product.

"The knowledge base for VMware is our software," Volosyn said.

"We are in a unique position in that not only are we a customer of VMware, they're a customer of ours."

The company doesn't develop its products on any single platform and, as such, it has diverse needs and requirements -- a situation that made the take-up of Cloud computing a practicality.

"Most importantly, I see the Cloud as an important aspect of disaster recovery," Volosyn said.