Some users are also complaining that Apple's request for a backup email address doesn't work properly. Apple requires users to enter a different email address than the one currently associated with the user's iTunes account, but iTunes is having trouble accepting a second address for some users, including me. Providing a backup email address is apparently optional, but Apple doesn't make this clear. An option to provide a phone number instead might have been helpful.

To be fair, security question frustration isn't a new issue, or one that's unique to Apple--I lump such troubles in the same category as in terms of user annoyance--and iTunes accounts could use an extra layer of protection, since they've become a . Although Apple's execution could be better, a little added security is welcome when money is on the line.

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