In preparation for the inaugural Asia-Pacific HP Software Forum in Sydney later this month, Potter outlined some of the main issues on the agenda for users. "Customers want to get more ROI out of the tools they already have, they want to make their investment work; what do we do next?" she said.

"IT service management was the vision five years ago and we've achieved that, so next on the agenda is the Adaptive Enterprise."

To hear the interview in full listen to Computerworld's special edition podcast at www.computerworld.com.au/live/